Middle Management Skills
In this course participants will understand the middle manager role, which comprises the major part of management in most organisations. Traditionally, middle managers make up the largest managerial layer in an organization. Middle managers are responsible to those above them and those below them. They head a variety of departments and projects. In order for a company to operate smoothly, it is essential that those in middle management be committed to the goals of the organization and they understand how to effectively execute these goals.
It is crucial for businesses to focus on these essential managers and provide them with the opportunities to succeed.
At the end of this course, participants should be able to:
· Define management.
· Understand ethics in the workplace.
· Manage information and make decisions.
· Be familiar with the control process.
· Use organizational strategies to facilitate change.
· Create structures and processes to manage teams.
· Manage as a leader.
Module One: Getting Started
Module Two: Introduction to Management
What is Management?
What Do Managers Do?
What Does It Take to Be a Manager?
Why Does Management Matter?
Module Two: Review Questions
Module Three: Ethics and Social Responsibility
What is Ethical Workplace Behavior?
What is Unethical Workplace Behavior?
How to Make Ethical Decisions
What is Social Responsibility?
Module Three: Review Questions
Module Four: Managing Information
Why Information Matters
Strategic Importance of Information
Characteristics and Costs of Useful Information
Getting and Sharing Information
Module Four: Review Questions
Module Five: Decision-Making
What is Rational Decision-Making?
Steps to Rational Decision-Making
Limits to Rational Decision-Making
Module Five: Review Questions
Module Six: Control
Basics of Control
The Control Process
Is Control Necessary or Possible?
How and What to Control
Module Seven: Organizational Strategy
Basics of Organizational Strategy
Module Six: Review Questions
Sustainable Competitive Advantage
Corporate, Industry, Firm Level Strategies
Module Seven: Review Questions
Module Eight: Innovation and Change
Why Innovation Matters
Why Change Occurs and Why it Matters
Module Eight: Review Questions
Module Nine: Organizational Structures and Process
Designing Organizational Process
Module Nine: Review Questions
Module Ten: Managing Teams
The Good and the Bad of Using Teams
Kinds of Teams
Work Team Characteristics
Enhancing Work Team Effectiveness
Module Ten: Review Questions
Module Eleven: Motivation and Leadership
Basics of Motivation
What is Leadership?
Module Eleven Review Questions
Words from the Wise