This course will give you the tools you need to be emotionally intelligent in your workplace. A person with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations.
Emotional Intelligence influences every part of your life. It is defined as a set of competencies and skills, demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation.
The concepts of Emotional Intelligence have been around since at least the 1900's, but the term was first introduced by Wayne Payne in 1985.
As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn't until the publication of Daniel Goleman's best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media.
These people also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.
This course is designed to help you in the following ways:
· Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
· Understand, use and manage your emotions.
· Verbally communicate with others.
· Successfully communicate with others in a non-verbal manner.
· Identify the benefits of emotional intelligence.
· Relate emotional intelligence to the workplace.
· Balance optimism and pessimism.
Module One: Getting Started
Module Two: What is Emotional Intelligence?
Module Two: Review Questions
Module Three: Skills in Emotional Intelligence
How to Accurately Perceive Emotions
Use Emotions to Facilitate Thinking
Module Three: Review Questions
Module Four: Verbal Communication Skills
Communicating with Flexibility and Authenticity
Module Four: Review Questions
Module Five: Non-Verbal Communication Skills
It’s Not What You Say, It’s How You Say It
Module Five: Review Questions
Module Six: Social Management and Responsibility
Benefits of Emotional Intelligence
Articulate your Emotions Using Language
Module Six: Review Questions
Module Seven: Tools to Regulate Your Emotions
Seeing the Other Side
Self-Management and Self-Awareness
Giving in Without Giving Up
Module Seven: Review Questions
Module Eight: Gaining Control
Using Coping Thoughts
Using Relaxation Techniques
Bringing it All Together
Module Eight: Review Questions
Module Nine: Business Practices (I)
Understand Emotions and How to Manage Them in the Workplace
Role of Emotional Intelligence at Work
Module Nine: Review Questions
Module Ten: Business Practices (II)
The Balance Between Optimism and Pessimism
Module Ten: Review Questions
Module Eleven: Making an Impact
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive
Module Eleven: Review Questions
Words from the Wise