Delivering Constructive Criticism
Participants in this training course will gain valuable ideas, knowledge and skills that will assist them in the task of delivering constructive criticism and feedback. To effectively deliver constructive criticism, you must understand what it is, how it is used, and its purpose.
Giving Constructive criticism can be a helpful tool when used with the intent of helping or improving a situation in the workplace. However, it can be one of the most challenging things not only to receive, but also to give.
Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees.
Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.
• Understand when feedback should take place
• Learn how to prepare and plan to deliver constructive criticism
• Determine the appropriate atmosphere in which it should take place
• Identify the proper steps to be taken during the session
• Know how emotions and certain actions can negatively impact the effects of the session
• Recognize the importance of setting goals and the method used to set them
• Uncover the best techniques for following up with the employee after the session
Module One: When Should Feedback Occur?
Repeated Events or Behavior
Breaches in Company Policy
When Informal Feedback Has Not Worked
Immediately After the Occurrence
Module Two: Preparing and Planning
Facts on the Issue
Create an Action Plan
Keep Written Records
Module Three: Choosing a Time and Place
Check the Ego at the Door
Criticize in Private, Praise in Public
It Has to Be Face to Face
Create a Safe Atmosphere
Module Four: During the Session (I)
The Feedback Sandwich
Monitor Body Language
Check for Understanding
Practice Active Listening
Module Five: During the Session (II)
Ask for a Self-Assessment
Always Keep Emotions in Check
Module Six: Setting Goals
The Three P’s
Ask For Their Input
Be as Specific as Possible
Module Seven: Diffusing Anger or Negative Emotions
The Correct Words
Stay on Topic
Try to Avoid “You Messages
Module Eight: What Not to Do
Attacking or Blaming
Not Giving Them a Chance to Speak
Module Nine: After the Session (I)
Set a Follow-Up Meeting
Make Yourself Available
Be Very Specific with the Instructions
Provide Support and Resources
Module Ten: After the Session (II)
Focus on the Future
Was the Action Plan Followed?
If Improvement is Not Seen, Then What?